Terms of Service

Last updated: April 1, 2026

1. General Provisions

These Terms of Service (hereinafter — Terms) govern the use of the Order Tracker system (hereinafter — System) provided by SIA Autopal, reg. No. 40203530521, legal address: Augusta Deglava iela 122 - 3, Riga, LV-1082, Latvia (hereinafter — Provider). By using the System, you agree to these Terms.

2. Service Description

The System is a web application for dental laboratory order tracking, management, and communication. The System provides:

  • Order management throughout their lifecycle.
  • Status tracking with detailed history.
  • User role management.
  • Comments and attachments on orders.
  • Notifications for changes.
  • Order tracking via public tracking code.
  • QR code generation and document printing.

3. User Accounts

Access to the System is provided through a user account created by the Client's administrator. Each user is responsible for:

  • Maintaining the confidentiality of their login credentials (username and password).
  • All activities performed under their account.
  • Promptly reporting any unauthorized access.

4. Acceptable Use

When using the System, you agree to:

  • Use the System only for its intended purpose.
  • Not enter knowingly false or misleading information.
  • Not take actions that threaten System security or performance.
  • Not attempt to gain unauthorized access to System components or other users' data.
  • Comply with applicable laws, including data protection requirements.

5. Intellectual Property

The System, its source code, design, algorithms, and documentation are the intellectual property of SIA Autopal. The Client is granted a non-exclusive license to use the System for the duration of the contract. Data entered by the Client into the System remains the Client's property.

6. System Availability

The Provider commits to ensuring System availability of at least 99% per month, excluding scheduled maintenance. The Provider is not responsible for interruptions caused by third parties, internet disruptions, or force majeure.

7. Limitation of Liability

  • The Provider is not liable for indirect damages, including lost profits.
  • The Provider is not liable for damages resulting from improper use of the System.
  • The Provider's total liability shall not exceed the amount the Client has paid for the last 3 months.

8. Service Termination

Either party may terminate the service by providing written notice at least 1 calendar month in advance. After termination, the Client may request data export within 30 days.

9. Changes to Terms

The Provider may modify these Terms by notifying users through the system or via email at least 30 days in advance. By continuing to use the System after the changes take effect, you agree to the updated Terms.

10. Governing Law

These Terms are governed by the laws of the Republic of Latvia. Disputes shall be resolved through negotiation, and if that fails, in the courts of the Republic of Latvia.